On the Road to Assertiveness
Learning to be assertive takes time, courage and the ability to recognize the situation for what is really is.
You want to get something done, and you need another’s help. You can request it, you can demand it, or you can sit back and hope that it happens. The first behavior is an example of assertion, […]
Measure TQM Success - Baldrige Assessment Case Study for Category 4 Information and Analysis
In my previous article entitled: Market and Customer focus - Baldrige Assessment Case Studies for Category 3, I shared about common assessment findings of several companies being assessed by a group of trained and experienced assessors. In this article, I will provide similar findings but on Information and Analysis, of the Baldrige Criteria. […]
The Role of Continuous Improvement Teams in Lean Future State Implementation
How do Continuous Improvement teams fit in with your Lean initiatives? Improvement teams were introduced as quality circles more than twenty-five years ago. Over time they started to fall into disfavor as companies became doubtful about the amount of effort required coach cross-functional teams to success.
Hard work or not, improvement teams are still one of […]